Privacy Policy

Dash Advice Ltd
Effective Date: 01.04.2026
Last Updated: 01.04.2026

Dash Advice Ltd ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our website, contact us, or engage with our services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Dash Advice Ltd provides support and guidance to individuals and businesses in relation to claims and associated services. In many cases, we act as an Introducer to third-party service providers such as claims management companies, insurers, repairers, vehicle hire providers, engineers, and legal representatives.

Data Controller:
Dash Advice Ltd
Email: [Insert Email Address]
Telephone: [Insert Phone Number]
Registered Address: [Insert Registered Office Address]

If you have any questions about this Privacy Policy or how your data is handled, please contact us using the details above.

2. The Personal Data We Collect

We may collect and process the following types of personal data:

Personal Identification Information

Name
Address
Email address
Telephone number
Date of birth

Claim and Incident Information

Vehicle details
Insurance information
Accident or incident details
Photographs, reports, or supporting documents
Claim reference numbers

Communication Information

Records of correspondence
Telephone call recordings (where applicable)
Notes from conversations

Technical Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device type
Pages visited
Date and time of access
Cookies and usage data

3. How We Collect Your Data

We collect personal data in the following ways:

When you submit an enquiry through our website
When you contact us by phone, email, or online form
When you provide information during a claim or enquiry
When you interact with our website
When data is provided to us by authorised third parties
When you consent to us contacting you

4. How We Use Your Personal Data

We use your personal data for the following purposes:

To respond to enquiries and provide support
To assess your circumstances and provide advice
To introduce you to appropriate third-party service providers
To manage claims or related services
To communicate with you about your enquiry or claim
To comply with legal and regulatory obligations
To improve our services and website functionality
To prevent fraud and ensure security

We will only process your data where we have a lawful basis to do so.

5. Our Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Consent

Where you have given clear permission for us to process your data.

Contract

Where processing is necessary to provide services you have requested.

Legal Obligation

Where we are required to comply with legal or regulatory requirements.

Legitimate Interests

Where processing is necessary for our legitimate business interests, including:

Providing advice and support
Referring customers to appropriate service providers
Improving services
Preventing fraud

6. Sharing Your Personal Data

We may share your personal data with trusted third parties where necessary to provide services or support your enquiry.

These may include:

Claims management companies
Insurance companies
Vehicle repairers
Vehicle hire companies
Engineers or assessors
Legal representatives
Regulatory bodies
IT and website service providers

We will only share your data where necessary and appropriate.

All third parties are required to process your data securely and in accordance with applicable data protection laws.

7. Introducer Disclosure

Dash Advice Ltd may act as an Introducer to third-party service providers.

Where an introduction results in the successful provision of services, we may receive:

An introducer’s fee
A referral fee
A marketing commission

Any such payment is made by the service provider and does not affect your legal rights.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, and business requirements.

Typical retention periods include:

Claim-related records: up to 6 years
Enquiries without a claim: up to 12 months
Call recordings: up to 12 months
Website data: in accordance with cookie settings

Data may be retained longer where required by law.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data from:

Unauthorised access
Loss or theft
Misuse
Disclosure
Alteration

Security measures may include:

Secure data storage
Encrypted communications
Access controls
Staff confidentiality obligations

10. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict processing
Object to processing
Request data portability
Withdraw consent at any time
Lodge a complaint with the regulator

To exercise your rights, please contact us using the details provided in this policy.

11. Complaints

If you are unhappy with how we handle your personal data, you have the right to complain to the UK data protection regulator:

Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk
Telephone: 0303 123 1113

We would appreciate the opportunity to resolve your concerns before you contact the ICO.

12. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

Improve website functionality
Analyse website usage
Enhance user experience
Support marketing and communication

You can control cookies through your browser settings.

A separate Cookie Policy may be provided where required.

13. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.

We recommend reviewing their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes in law or regulation
Changes in services
Operational updates

The latest version will always be published on our website.